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- Compaq pushes spooky follow your keystroke system
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- An integrated technology which includes ex-Tandem, ex-Compaq
and ex-DEC kit and a heap of software can track a consumer's every move,
the company has revealed.
-
- The high end system, which the company demonstrated at
the Geneva telecomms show, uses a method of integrating 111Tb (terabytes)
of data and 128 processors from different types of Compaq boxes, allied
with Corba databases and other pieces of software.
-
- Compaq has built a demonstration system at Cupertino
in California and is persuading telecommunications companies, government
agencies, banks and retailers of the benefits of the approach.
-
- David Liles, a senior consultant at Compaq's advanced
technology centre in Algonquin, Illinois, said the system will scale from
two processors upwards and will let large corporations use on-the-fly software
to track a customer's every phone call.
-
- The so-called zero latency system will allow Compaq's
corporate and government customers to track every movement a customer might
make, even with her or his mouse, and will also present opportunities for
the consumer, in terms of better deals on books, mobile phones and other
tariffs, said Liles.
-
- A high end system similar to the one Compaq has built
in Cupertino will cost telcos and banks around the $22 million mark, said
Liles.
-
- That compares to similar systems from IBM, using Sysplex,
which can cost five times that much, he said.
-
- Compaq has already signed Sprint and NTT as customers
but would not be drawn on which government agencies were interested in
the technology.
-
- The software, as standard, includes so-called government
compliance customer care. Liles explained that in the United States, at
least, it would allow reporting on which telephone numbers were called
and the frequency of such dialling.
-
- It would take Compaq between four to six months to build
such a system into a telco, bank or agency, Liles said. But the Cupertino
system is simply built as a demonstration tool and does not handle Compaq
transactions.
-
- Liles also confirmed that his company had noticed no
difference in business as a result of the up-and-coming Y2K technology.
Last week, IBM shares fell sharply on news of concerns that its mainframes
were not performing too well. ®
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